Refund policy
At ScentMafia, we take pride in the quality, hygiene, and integrity of our fragrances. Every order is carefully inspected and securely packaged before dispatch.
Return Eligibility
We offer a 30-day return window from the date of delivery.
To qualify for a return, all of the following conditions must be met:
- Item must be unused and in original condition
- Original packaging must be included
- Items with a broken or removed tamper-evident seal (ScentMafia packaging seal) cannot be returned.
- Proof of purchase (order number) is required
Due to hygiene and safety reasons, fragrances that have been opened, used, or had their seal broken cannot be returned.
How to Request a Return
To start a return, contact us within 30 days of delivery:
Please include:
- Order number
- Full name
- Reason for return
We will provide return instructions if your request is approved.
Returns sent without prior approval will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item arrives:
- Damaged
- Defective
- Incorrect
You must contact us within 48 hours of delivery with clear photo or video evidence.
Once verified, we will offer a replacement or refund depending on availability.
Non-Returnable Items
The following items cannot be returned:
- Opened or used fragrances
- Items with broken or removed ScentMafia security seals
- Sale or discounted items
- Gift cards
Returns based on scent preference, expectations, or personal opinion are not accepted.
Fragrance longevity, projection, and performance may vary depending on factors including skin chemistry, environment, storage conditions, and application method. Variations in personal performance expectations do not qualify as product defects.
Refunds
Once your return is received and inspected, we will notify you of approval status.
If approved:
- If approved, refunds are typically processed within 14–28 business days depending on payment provider, banking institution, and processing timelines.
- Refunds are issued to your original payment method
- Shipping costs are non-refundable (unless the return is due to our error)
Return Shipping
Unless the item is confirmed to be defective or incorrect upon inspection, all return shipping and/or courier collection costs are the responsibility of the customer and may need to be paid upfront before collection is arranged.
Contact
For all return and refund inquiries: